Privacy Policy

Policy Summary

Personal data is processed for the following purposes and using the following services:

• Displaying content from external platforms
  • Google Fonts, Google Maps widget, and YouTube video widget
    Personal data : Usage data; Tracker
  • YouTube IFrame Player
    Personal Data : Data communicated for using the service
• Analytics
  • Conversion tracking of Facebook Ads (Meta Pixel), Google Ads Conversion Tracking, Google Analytics and IP Anonymization in Google Analytics
    Personal Data : Usage data; Tracker
• Contacting the User
  • Contact form and mailing list or newsletter
    Personal data : email address; last name; first name;  phone number
  • Phone contact
    Personal data : phone number
• Contact management and sending messages
  • Email and SMS
    Personal data : email address; last name; phone number; first name
• Location-based interactions
  • Geolocation
    Personal data : geographic location
• Anti-SPAM Protection
  • Google reCAPTCHA
    Personal data : clicks; Usage data; mouse movements; scroll position; responses to questions; Tracker; motion detection events; keypress events; touch events
• Remarketing and behavioral targeting
  • Meta Custom Audiences
    Personal data : email addresss; Tracker
  • Meta Remarketing, Google Ads Remarketing and Remarketing with Google Analytics
    Personal data : Usage data; Tracker

Information about opting out of interest-based advertising

In addition to any unsubscribe functionality provided by any of the services listed in this document, Users can use the DAAC (Canada) or similar services. These initiatives allow Users to select their tracking preferences for most advertising tools. Therefore, the Owner recommends Users to use these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users control interest-based advertising in mobile applications.

Users can also disable certain advertising features through applicable device settings, such as device advertising settings for mobile phones or general advertising settings.

Coordinates

Owner and Data Controller
Dr. Sarah Hyams

60 Route 202, suite 131, Lacolle,
(QC) CANADA J0J 1J0

Owner’s Contact Email : info@cliniquedentairelacolle.com

Full Policy

Types of Data Collected

Collected Among the types of Personal Data that this website collects, either directly or through third parties, are: Tracker; Usage Data; device information; purchase history; unique device identifiers for advertising (e.g., Google or Meta advertising identifier); various types of Data; first name; last name; phone number; email address; geographical location; responses to questions; clicks; keypress events; motion detection events; mouse movements; scroll position; touch events; Data communicated for the purpose of using the Service.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed before the Data collection.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this website.

Unless specified otherwise, all Data requested by this website is mandatory and failure to provide this Data may make it impossible for this website to provide its services. In cases where this website specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or functioning of the Service.

Users who have any doubts about which Personal Data is mandatory are encouraged to contact the Owner.

Any use of Cookies – or other tracking tools – by this website or by the third-party service providers used by this website is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published, or shared through this website and confirm that they have the third party’s consent to provide the Data to the Owner.

Data Processing Method and Location

Processing Methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of Data.

Data processing is carried out using computers or computer tools, following procedures and organizational methods closely related to the specified purposes. In addition to the Owner, Data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this website (administration, sales, marketing, legal department, system administration) or to external parties (such as third-party technical service providers, messaging services, hosting providers, IT companies, communication agencies) designated, if necessary, as Data Processors by the Owner. An up-to-date list of these parties can be requested from the Owner.

Legal Basis for Processing

The Owner may process personal data concerning Users if one of the following conditions applies:

• Users have given their consent for one or more specific purposes; Note: In some legislations, the Owner may be allowed to process personal data until the User objects to it (“opt-out”), without having to rely on consent or any of the following legal bases. This, however, does not apply whenever the processing of personal data is subject to data protection law;
• the provision of Data is necessary for the performance of an agreement with the User or for any pre-contractual obligations thereof;
• the processing is necessary to comply with a legal obligation to which the Owner is subject;
• the processing is related to a task carried out in the public interest or in the exercise of official authority vested in the Owner;
• the processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will help clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Processing Location :

Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Retention Time:

Personal data is processed and stored for as long as required for the purpose they have been collected for. Therefore:

• Personal data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
• Personal data collected for the legitimate interests of the Owner shall be retained as long as needed to fulfill those purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
• The Owner may be allowed to retain personal data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
• Once the retention period expires, personal data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Purpose of Processing

User Data is collected in order to allow the Owner to provide its Service, fulfill its obligations, respond to law enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Remarketing and Behavioral Targeting, Contacting the User, Analytics, Interactions with Social Networks and External Platforms, Location-Based Interactions, Displaying Content from External Platforms, Anti-SPAM Protection, Tag Management, Heat Mapping, and Session Recording, and Managing Contacts and Sending Messages.

For specific information about the Personal Data used for each purpose, the User can refer to the “Detailed information on the processing of Personal Data” section.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes using several services :

• Displaying content from external platforms.
  This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this website. If such a service is installed, it may still collect web traffic data for the pages, even if the User does not use it.
  Google Fonts (Google LLC)
  Google Fonts (Google LLC) Google Fonts is a font visualization service provided by Google LLC that allows this website to incorporate content of this kind on its pages.
  Personal Data processed: Usage Data; Tracker. Processing location: United States – Privacy Policy.
  Google Maps widget (Google LLC)
  Google Maps is a map visualization service provided by Google LLC that allows this website to incorporate content of this kind on its pages.
  Personal Data processed: Usage Data; Tracker. Processing location: United States – Privacy Policy.
  YouTube IFrame Player (Google LLC)
  YouTube IFrame Player (Google LLC) The YouTube IFrame Player is a video content visualization service provided by Google LLC, allowing this website to embed such content on its pages. Through this Service, this website can collect Data directly or indirectly from Users’ devices, including through the use of Trackers. Users can restrict this access to their Data on the security settings page provided by Google. Users can request more information about these privacy settings at any time through the contact details provided in this document. Data collected by the Service may also be used to assist third parties in delivering interest-based advertising. Users can disable third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative’s opt-out page.
  Personal Data processed: Data communicated for using the Service.
  Processing location: United States – Privacy Policy – Opt-out option. Processing location: United States
  YouTube Video Widget (Google LLC)
  YouTube is a video content visualization service provided by Google LLC, allowing this website to embed such content on its pages.
  Personal Data processed: Usage Data; Tracker.
  Processing location: United States – Privacy Policy.
• Analytics
  The services contained in this section enable the Owner to monitor and analyze web traffic and track User behavior.
  Facebook Ads Conversion Tracking (Meta, Inc.)
  Facebook Ads Conversion Tracking is an analytics service provided by Facebook, Inc., which connects data from the Facebook advertising network to actions performed on this website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and the Audience Network.
  Personal Data processed: Usage Data; Tracker.
  Processing location: United States – Privacy Policy.
  Google Ads Conversion Tracking (Google LLC)
  Google Ads Conversion Tracking is an analytics service provided by Google LLC, which connects data from the Google Ads advertising network to actions performed on this website.
  Personal Data processed: Usage Data; Tracker.
  Processing location: United States – Privacy Policy.
  Google Analytics (Google LLC)
  Google Analytics is a web analytics service provided by Google LLC (“Google”). Google uses the data collected to track and analyze the use of this website, prepare reports on its activities, and share them with other Google services. Google may use the data collected to contextualize and personalize ads from its own advertising network.
  Personal Data processed: Usage Data; Tracker.
  Processing location: United States – Privacy Policy – Opt-out option.
  IP Anonymization in Google Analytics (Google LLC) Google Analytics is a web analytics service provided by Google LLC (“Google”). Google uses the data collected to track and analyze the use of this website, prepare reports on its activities, and share them with other Google services. Google may use the data collected to contextualize and personalize ads from its own advertising network. This integration of Google Analytics makes your IP address anonymous. Only in exceptional cases will the full IP address be transmitted to the Google server and shortened in the United States.
  Personal Data processed: Usage Data; Tracker.
  Processing location: United States – Privacy Policy – Opt-out option.
• Contacting the User
  Contact Form (this website)
  By filling out the contact form with their Data, the User authorizes the use of this information by this website for the purpose of responding to requests for information, quotes, or any other request as indicated in the header of the form.
  Personal Data processed: email address; last name; phone number; first name.
  Mailing List or Newsletter (this website)
  Registering for the mailing list or newsletter results in the User’s email address being added to the list of contacts who may receive email messages containing commercial or promotional information about this website. The User’s email address may also be added to this list if the User registers on this website or after making a purchase.
  Personal Data processed: email address; last name; phone number; first name.
  Phone Contact (this website)
  Users who provide their phone number may be contacted for commercial or promotional purposes regarding this website or to respond to support requests.
  Personal Data processed: phone number..
• Managing Contacts and Sending Messages
  This type of service allows for managing a database of email addresses, phone numbers, or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the User views the message, as well as when the User interacts with it, such as by clicking on links included in the message.
  Location-Based Interactions Geolocation (this website)
  Géolocalisation (ce site Web)
  This website may collect, use, and share User Location Data for the purpose of providing location-based services.
  Most browsers and devices provide tools for disabling this feature by default. If explicit authorization has been provided, the User’s Location Data may be tracked by this website.
  Personal Data processed: geographic position.
• Anti-SPAM Protection
  These types of services analyze the traffic of this website, potentially containing User Personal Data, for the purpose of filtering messages and content recognized as SPAM.
  Google reCAPTCHA (Google LLC)
  Google reCAPTCHA is a SPAM protection service provided by Google LLC.
  The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.
  Personal Data processed: clicks; Usage Data; mouse movements; scroll position; responses to questions; Tracker; motion detection events; keypress events; touch events.
  Processing location: United States – Privacy Policy.
• Remarketing and Behavioral Targeting This type of service allows this website and its partners to distribute, optimize, and display advertisements based on the User’s past use of this website.
  This activity is facilitated by tracking Usage Data and using Trackers to collect information, which is then transferred to partners managing remarketing and behavioral targeting activities.
  Some services offer a remarketing option based on email address lists.
  EIn addition to any opt-out feature provided by any of the services listed in this document, Users may learn more about opting out of receiving interest-based advertising in the section dedicated to this topic within this document: “How to opt out of interest-based advertising.”
  Google Ads Remarketing (Google LLC)
  Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC, connecting the activity of this website with the Google Ads advertising network and the Double. To understand the use of data by Google, please refer to Google’s partner policy. Users can opt out of Google’s use of Trackers for ad personalization by visiting Google’s Ad Settings.
  Personal data processed: Usage Data; Tracker. Processing location: United States – Privacy Policy – Opt-out option.
  Remarketing with Google Analytics (Google LLC)
  Remarketing with Google Analytics is a remarketing and behavioral retargeting service provided by Google LLC, which links tracking activity performed by Google Analytics and its Trackers to the Google Ads advertising network and the DoubleClick Cookie.
  Personal data processed: Usage Data; Tracker. Processing location: United States – Privacy Policy – Opt-out option.
• Interactions with social networks and external platforms
  This type of service allows interactions with social networks or other external platforms directly from the pages of this website. Interactions and information obtained by this website are always subject to the user’s privacy settings for each social network. This type of service may still collect data related to page traffic even when the user is not using it. We recommend logging out of the respective services to ensure that the data processed on this website is not linked to the user’s profile.
  Facebook Like button and social widgets (Facebook, Inc.) The Facebook Like button and social widgets are services that allow interaction with the Facebook social network, provided by Facebook, Inc.
  Personal data processed: Usage Data; Tracker. Processing location: United States – Privacy Policy.

Information about opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, users can use the DAAC (Canada) or similar services. These initiatives allow users to select their tracking preferences for most advertising tools. Therefore, the Owner recommends that users use these resources in addition to the information provided in this document. The Digital Advertising Alliance offers an application called AppChoices that helps users control interest-based advertising on mobile apps. Users can also disable certain advertising features through applicable device settings, such as mobile device ad settings or general advertising settings.

User rights

Users may exercise certain rights regarding their data processed by the Owner. In particular, users have the right to do the following:

• Withdraw their consent at any time. Users have the right to withdraw their consent if they have previously given their consent to the processing of their personal data.
• Object to the processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Details are provided in the corresponding section below.
• Access their data. Users have the right to know whether their data is being processed by the Owner, obtain information about certain aspects of the processing, and get a copy of the data being processed.
• Verify and request correction. Users have the right to verify the accuracy of their data and request that it be updated or corrected.
• Restrict the processing of their data. Users have the right, under certain conditions, to restrict the processing of their data. In this case, the Owner will only process their data for storage purposes.
• Have their personal data deleted or removed. Users have the right, under certain conditions, to have their data deleted by the Owner.
• Retrieve their data and transfer it to another data controller. Users have the right to retrieve their data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another data controller without hindrance of any kind. This provision applies provided that the data is processed by automated means and is based on the user’s consent, a contract to which the user is a party, or pre-contractual obligations.
• Lodge a complaint. Users have the right to lodge a complaint with their competent data protection authority.

Information about the right to object to processing When personal data is processed in the public interest, in the exercise of an official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason related to their particular situation to justify the objection. However, users should be aware that if their personal data is processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To determine whether the Owner is processing personal data for direct marketing purposes, users can refer to the relevant sections of this document.

How to exercise these rights Any requests to exercise user rights can be directed to the Owner using the contact information provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional Information on Data Processing and Collection

Legal Action

The User’s personal data may be used for legal purposes by the Owner before the courts or in the stages leading to possible legal action arising from improper use of this website or related services. The User is aware that the Owner may be required to disclose personal data upon request of public authorities.

Additional Information about User’s Personal Data

In addition to the information contained in this privacy policy, this website may provide the User with additional information and context concerning specific services or the collection and processing of personal data.

System Logs and Maintenance

For operation and maintenance purposes, this website and any third-party services it uses may collect files that record interactions with this website (system logs) or use other personal data (such as IP address) for this purpose.

Information Not Contained in This Policy

Further information concerning the collection or processing of personal data may be requested from the Owner at any time. Please refer to the contact information at the beginning of this document.

How “Do Not Track” Requests Are Handled

This website does not support “Do Not Track” requests. Please refer to the privacy policy of third-party services to determine whether they accept “Do Not Track” requests or not.

Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by informing Users on this page and possibly within this website, or – to the extent technically and legally feasible – by sending a notification to Users through the contact information provided by the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If changes affect the processing activities based on the User’s consent, the Owner must collect new consent from the User when required.

Definitions and Legal References

Personal Data (or Data)

Any information that, directly, indirectly, or in connection with other information – including a personal identification number – allows the identification or identifiability of a natural person. Usage Data Information collected automatically through this website (or third-party services employed by this website), which can include IP addresses or domain names of the computers used by Users who use this website, the URI addresses (Uniform Resource Identifier or uniform resource identifier), the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system used by the User, the various time details per visit (e.g., the time spent on each page within this website), and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the User’s operating system or the User’s IT environment.

User

The individual using this website who, unless otherwise specified, corresponds to the Data Subject. Data Subject The natural person to whom the Personal Data refers.

Processor (or Data Processor)

The natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Controller, as described in this privacy policy.

Controller (or Owner)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this website. Unless otherwise specified, the Controller is the Owner of this website.

This Website

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this website as described in the relevant terms (if any) on this site/website.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User’s browser.

Trackers

A Tracker refers to any technology – for example, Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting – that enables tracking of Users, either by this website or by third parties, for example, accessing or storing information on the User’s device.

Legal Information

This privacy policy has been prepared based on provisions of several legislations, including Chapter P-39.1 PRIVATE SECTOR PRIVACY ACT

This privacy policy applies solely to this website unless otherwise stated in this document.

Coordinates

Owner and Data Controller
Dr. Sarah Hyams

60 Route 202, suite 131, Lacolle,
(QC) CANADA J0J 1J0

Owner’s Contact Email : info@cliniquedentairelacolle.com